Thank you for considering Laine & Co. Weddings for your wedding planning needs. This policy explains how deposits, payments, refunds, and cancellations work for both À La Carte Services and Consultation Packages. By booking a service or package, you agree to the terms below.

1. Deposits and Payment

À La Carte ServicesÀ la carte services require a 50% deposit to begin services, calculated from the estimated hours listed for that service. This deposit is collected either once a contract is signed or at checkout. A final invoice for the remaining balance is sent once the service is completed.

Consultation PackagesPackages (Foundations, Milestone, Signature, or any custom package) include a deposit collected either once a contract is signed or at checkout to begin work. Each package includes a set number of estimated consulting hours. If additional hours beyond the estimate are needed, they are billed at $65/hour. Adding à la carte services to a package increases the estimated hours, and the same hourly overage rate applies if those added hours are exceeded.

Services begin only after payment has been received and verified, and after a signed consultation contract is in place.

2. Cancellations

We understand that plans change. If you need to cancel a service or package:

  • Before work has begun: If you cancel before any consulting work, research, or coordination has started, you may request a full refund of your deposit, minus any non-refundable processing or transaction fees already incurred.
  • After work has begun: Once consulting hours have been logged (research, vendor outreach, planning, communication, or coordination), your deposit becomes non-refundable, as it reflects time and resources already committed to your wedding. Any hours worked beyond the deposit amount will still be invoiced per the hourly rate.
  • How to cancel: Contact us directly through the contact form or by replying to your project email to begin the cancellation process. We will confirm receipt and walk you through any remaining balance or refund eligibility.

3. Refund Eligibility

Refunds (full or partial) may be issued at our discretion in the following situations:

  • Cancellation occurs before any work has begun, as described above.
  • A duplicate payment or billing error occurred on our end.
  • We are unable to provide the agreed-upon service due to scheduling conflicts on our part.

Refunds are not provided for:

  • Time and hours already worked, researched, or coordinated on your behalf.
  • Change of mind after planning work has started.
  • Dissatisfaction with vendor or venue availability, pricing, or outcomes outside our control (we provide research, recommendations, and guidance, but final vendor/venue decisions and contracts are between you and the third party).
  • No-shows or missed scheduled calls/meetings without advance notice.

4. Changes to Booked Services

Life happens, and wedding plans shift. If you need to adjust the scope of your services after booking:

  • Reach out as soon as possible so we can discuss your changing needs.
  • We offer flexibility where possible, including adjusting service combinations, timelines, or moving unused estimated hours toward a different à la carte service when feasible.
  • Adjustments that increase the scope of work (e.g., adding services) may require an additional deposit or invoice for the added estimated hours.
  • Adjustments that reduce scope are evaluated case-by-case; any hours already worked remain billable and non-refundable.

5. Wedding Postponement or Date Changes

If your wedding date changes, your services and remaining hours typically transfer to the new date at no extra charge, provided we're available. If a significant delay (6+ months) affects our availability or pricing, we will discuss options with you directly, which may include a revised agreement.

6. How to Request a Refund or Cancellation

To request a cancellation, refund, or service change:

  1. Contact us through the contact form or by replying directly to any project-related email.
  2. Include your name, the service or package booked, and the reason for your request.
  3. We will respond within 2–3 business days with confirmation, an updated invoice if applicable, or next steps.

Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

7. Questions

If you have any questions about this Refund Policy or your specific booking, please reach out through our contact page. We're happy to walk through anything before or after you book.